“Everyday, I learn from my guests.” says a placard at the OberoiTowers in Mumbai, quoting from the late M.S Oberoi, the undisputed father figure of Indian hospitality industry.
When 21,000 Condé Nast Traveler subscribers voted for the World’s best places to stay, three hotels from India made it to the top 50, all three belonging to the Oberoi Group. This comes after a spate of other recognitions from The Forbes Traveler and The Institutional Investor. What was heartening about the results of the survey was that hotels outside Europe and US showed remarkable improvement in its services and hotels resorts appealing to a niche segment were flourishing which should be good news for India.
The days when foreign visitors had to put up with non-functional air conditioners and a constant paranoia of being affected with either cholera or plague seems long gone. According to Condé Nast Traveler, the Oberoi Hotel chain is rated 3rd in the world, placed ahead of Four Seasons and The Ritz Carlton. Not bad for a man who got started his venture in the hotel industry by agreeing to run a cholera-ridden hotel which killed more than 100 foreign guests in 1933.