Via TechCrunch: Switzerland based SKY-click is a 100% web-based and easy to use call centre solution based on Skype. Implementation and usage is simple and quick. SKY-click enables free PC to PC and cheap PC-to-Phone communication between a company and its customers. It allows the seamless integration between a company’s website, its customers and its call centre.

Its something relevant for Indian BPO industry and to keep an eye on in this space.

More on this can be found here and here.